Who Provides Emergency Services?
- Service to members is provided by independent contractors (Operators) working with C-TOW. C-TOW has screened its operators to determine that they have the expertise, equipment and licensing necessary to provide the services described. While C-TOW is not responsible for the acts or omissions of these independent operators, C-Tow will assist in resolving any complaints that may arise.
Limits of Service
- C-TOW endeavors to provide continuous service throughout the year, but cannot guarantee that Operators are always available to attend as requested by our members. If a member is unable to contact C-TOW or if the request for assistance is outside of a traditionally C-Tow serviced area; and require services of marine contractor not affiliated with C-TOW, the Member should pay for the service and submit a detailed receipt to C-TOW within 7 days for reimbursement consideration. Payment might be declined if the member did not use reasonable efforts to contact C-TOW or if the Member did not allow sufficient time for C-TOW to respond. Amounts payable will be based upon standard C-TOW rates of $175/hr assuming 25Kn response speed and 6Kn towing speed.
- C-Tow Membership coverage becomes active at 9am the day following purchase. All claims that are a result of mechanical or other failure that existed prior to obtaining C-Tow coverage are not eligible for coverage under the C-Tow membership program and will be billed an hourly rate of $250 for service.
- C-Tow will not dispatch their operators in severe weather situations in which the safety of their operators will be jeopardized.
- Elective tows from dock to dock are not covered but may be arranged at a reduced rate with sufficient notice.
- Major groundings or salvages are not covered.
- Dockside assistance is not covered if land based assistance is available
- Membership covers two incidents per membership, with Captains and Commander package and unlimited calls Admiral or Explorer package. C-Tow will dispatch a vessel once per incident. It is up to the owner to make repairs after C-Tow assistance has been provided. Coverage is for pleasure use vessels, Commercial vessels are charged double rate.
Eligibility for Services
- Membership in C-TOW covers the registered vessel; owner(s) and is extended to immediate family members. Registered member(s) must be on board.
- C-TOW does not offer membership fee refunds. C-Tow will transfer remaining coverage to another vessel or owner at no cost
- All services performed are at the Members risk.
- C-TOW is the operating name of C-TOW Marine Assistance Ltd., its Operators, officers, crew, servants, agents and independent contractors. All limitations contained in these Terms and Conditions shall extend to C-TOW Marine Assistance Ltd., its Operators, officers, crew, servants, agents and independent contractors, all of whom are referred to collectively as C-TOW. Terms may be updated from time to time
- C-TOW shall not be liable for any loss, damage, expense, or costs for personal injury or property damage including economic loss while carrying out services to its members.
- If C-TOW is found to be liable to a member for any reason, the amount of this liability shall not exceed the sum of $500.00. The Member agrees that this limitation of the amount of the liability is a genuine pre-estimate of its liabilities.
- C-TOW shall not be liable if for any reason at all it is unable to provide service to a member.
- The member shall indemnify and save harmless C-TOW for any damages, liability, suits, claims, demands, or expenses.
- Minor adjustments and minor repairs to enable a disabled Members vessel to proceed under its own power.
- Battery boosts to enable a disabled Members vessel to proceed under its own power. For safety reasons, members will not receive battery boosts at home ports or in order to embark on a voyage. On-water jump starts will be performed on scene only if the Captain, in his/her sole discretion, determines that the service can be performed safely.
- Delivery of emergency supplies or fuel, when available to a Member (cost of fuel/supplies paid by member).
- Towing to the nearest dock or ramp where marine mechanical services are available.
- Towing of Members from soft groundings (more than 30 minutes on scene will incur salvage fees of $250-$350 per hr).
- Shepherding in fog, radio checks and local information and communication.
Remember – in Dangerous or Life Threatening Situations
- Your first call in a dangerous or life threatening situation should always be to the Coast Guard. *16 on cell phone or call 911 or ch 16 on VHF
- C-Tow is set up to respond to marine difficulties of a non-life threatening nature.
- C-Tow operators are not equipped to deal with every emergency situation that may arise at sea.