Terms and Conditions of Membership

Who Provides Emergency Services?

• Service to members is provided by independent contractors (Operators) working with C-TOW. C-TOW has screened its operators to determine that they have the expertise and equipment necessary to provide the services described. While C-TOW is not responsible for the acts or omissions of these independent operators, we will assist in resolving any complaints
that may arise.

Limits of Service

•C-TOW endeavors to provide continuous service throughout the year, but cannot guarantee that Operators are always available to attend as requested by our members. If a member is unable to contact C-TOW and used the services of marine contractor not affiliated with C-TOW, the Member should pay for the service and submit a detailed receipt to C-TOW within 30 days for reimbursement consideration. Payment might be declined if the member did not use reasonable efforts to contact C-TOW or if the Member did not allow sufficient time for C-TOW to respond. Amounts payable will be based upon standard C-TOW rates assuming 20Kt response speed and 5Kt towing speed.

• Elective tows from dock to dock are not covered but may be arranged at a reduced rate with sufficient notice.

• Major groundings or salvages are not covered as these are insurable claims.

• Dockside assistance is not covered if land based assistance is available (e.g.,when a taxi to a local garage to get a battery is available).

• Membership covers two incidents per fiscal year of a maximum of 30 nautical miles per incident.

Eligibility for Services

• Membership in C-TOW covers the vessel registered as owned by the member. Registered member(s) must be on board.

Deductible Charges

• A $50.00 fee (plus GST) is payable by the Member at the time the service is provided. Cost of parts, fuel and supplies must be paid at time of delivery.

Cancellation

• C-TOW reserves the right to cancel a membership on 14 days notice, refunding the Members fee.

Other Conditions

• All services performed are at the Members risk.

• C-TOW is the operating name of C-TOW Marine Assistance Ltd., its Operators, officers, crew, servants, agents and independent contractors. All limitations contained in these Terms and Conditions shall extend to C-TOW Marine Assistance Ltd., its Operators, officers, crew, servants, agents and independent contractors, all of whom are referred to collectively as C-TOW.

• C-TOW shall not be liable to anyone for any loss, damage, expense, or costs for personal injury or property damage including economic loss while carrying out services to its members.

• If C-TOW is found to be liable to a member for any reason, the amount of this liability shall not exceed the sum of $500.00.  The Member agrees that this limitation of the amount of the liability is a genuine pre-estimate of it's liabilities.

• C-TOW shall not be liable if for any reason at all it is unable to provide service to a member.

• The member shall indemnify and save harmless C-TOW for any damages, liability, suits, claims, demands, or expenses,

Emergency Benefits*

Service at sea to Members in the area bounded in the north by
Campbell River and Desolation Sound (50° 15' N) and in the south by
Victoria and the US boundary.

• Minor adjustments and minor repairs to enable a disabled Members vessel to proceed under its own power.

• Battery boost to enable a disabled Members vessel to proceed under its own power.

• Delivery of emergency supply of fuel, when available to a Member (cost of fuel paid by member).

• Towing to the nearest dock where marine mechanical
services are available.

• Towing of Members from soft groundings (more than 30
minutes on scene may incur salvage fees).

• Shepherding in fog, radio checks and local information and
communication. 

Remember – in Dangerous or Life Threatening Situations

• Your first call in a dangerous or life threatening situation
should always be to the Coast Guard.

• C-Tow is set up to respond to marine difficulties of a non-life
threatening nature.

• C-Tow operators are not equipped to deal with every
emergency situation that may arise at sea.